Crew

Disgusted lecturer hits Star Cruises ship for ‘obvious racial discrimination’ among Filipino passengers

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Passenger ship Super Star Virgo docked in a port. Photo screen grab from Facebook / Tourism Ilocos Norte.

It was supposed to be a jolly travel for Filipino cruiser James T. Licauco but to sail with luxury ship Super Star Virgo while celebrating his golden wedding anniversary turned-out to be a very regrettable choice he recently made.

The author, lecturer and paranormal consultant was apparently disappointed of their five days cruise to Japan and Taiwan in first week of March. Licauco whom traveling with his wife and two other companions alleged that during their cruise there were despicable treatment of senior citizens, tastless food servings, boring land tours, and unavailable crew porters. Generally, he thought of it as the worst cruise he have ever experienced on his whole life.

On March 13, Licauco posted on Facebook:

“My wife and I with two other companions just came back from a harrowing 5-day cruise to Japan and Taiwan on the Star Cruise Virgo. The tour which was promoted free to seniors if accompanied by a fully paying passenger was so inefficiently and badly managed that my wife, who is on a wheelchair because of stroke and I, and 2,500 other passengers, were so disgusted and horrified by the experience. Watch for my article detailing the nightmare on the cruise in my Inquirer article. Don’t ever make the mistake of joining such tour. You’ll be sorry!”

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Six days later, Licauco’s disappointments appeared on Inquirer. Reading his article, we learned that the Super Star Virgo was mostly manned by Chinese crew, and their obvious racial discrimination (if Licauco’s allegation was true) in particular to Filipino senior citizen cruisers made us feel down in the dumps.

Here’s Licauco’s writing which appeared in Philippine Daily Inquirer Lifestyle section.

….

A senior citizen’s nightmare cruise

‘When a senior lady complained about having to carry her own luggage down upon disembarkation, the front office manager asked her to present a medical certificate to show that she was incapacitated’

The advertising promo for the five-day SuperStar Virgo Cruise to Japan and Taiwan on March 5-9 was irresistible. For senior citizens traveling with a full paying passenger, it’s free. You pay only for your nonsenior companion. It was too good to be true! And so the booking was filled right away. I was one of the more than 2,500 passengers. I reserved two cabins for my wife, her caregiver, my godson and myself.

Since my wife suffered a stroke four years ago and is half-paralyzed, and also because of my heart condition, we never had a chance to travel by plane anymore. The cruise was set to leave Manila by March 5, with stopovers in Okinawa, Japan, and Keelung, Taiwan. I wanted to treat my wife to that cruise since it is our 50th wedding anniversary.

Shabby treatment

But then, my dream plan turned into a nightmare. It was the worst cruise I have ever experienced in my life. I had been on an international cruise to Mexico, but it was never like what we experienced in this Star Cruise’s SuperStar Virgo’s Manila-Japan-Taiwan route.

First, the senior citizens were treated shabbily. They were not given priority on the entire trip, not in the restaurants, in the shows, not in the land tours. The toilets in the cabins had no PWD provisions. They were standard for all cabins.

Since the promo was for senior citizens with nonsenior companions, one would expect 50 percent of passengers would be seniors. But I observed that there must have been about 70-80 percent senior citizens. I even saw one senior citizen limping on a cane, trying to manage the place alone. I saw him several times, and didn’t see any crew member try to help him.

Second, it sometimes took us more than 30 minutes of waiting in the restaurants because they were too crowded. Again, senior citizens or those on wheelchairs were not given priority by the crew, except on one or two occasions when the other passengers themselves took pity on them and gave way. But all the crew did was watch.

Poor food

Third, I saw the mostly Chinese crew members, waiters, waitresses, etc. give priority to Chinese passengers to the detriment of Filipinos. There was obviously racial discrimination which was noticed even by my Chinese-Filipino guest whom I had invited to join us on the cruise. She protested aloud and told the restaurant’s crew they were giving us dog food.

That’s complaint number three. The food, which was included in the fee, was generally tasteless and of poor quality, whereas the food in the special restaurants, where you had to pay, was excellent. We had a chance to compare the two.

Fourth, the entertainment was so-so. They were not exciting at all and so we didn’t go to any. This was a far cry from the Mexican cruise we took years ago in Los Angeles. Everybody had fun on that Carnival cruise!

I believe the cruise was overbooked. Either that or the crew was completely unprepared to handle a big crowd, or simply incompetent. There was no system at all.

Another complaint was the land tour. I joined one of several land tour destinations, which included a visit to the night market in Taiwan. We did not join any tour in Okinawa because my companion had a Filipino friend who lives and works there. He and his wife took us around instead.

In the Taiwan land tour, we were supposed to visit the Imperial Palace, the National Museum, the Taipei 101 and the night market. I was looking forward to the night market and even changed some US dollars into Taiwan money at the National Museum.

Uninteresting places

The Chinese tour guide named Edna took unnecessarily too long at the National Museum and Taipei 101, which not everybody was interested in anyway, so that we did not have enough time for the night market.
“Is it all right with you if we cancel it? Lets put this to a vote,” asked the tour guide. Most said yes. A Swedish guy and I shouted, “No!” but our voices were drowned out.

Actually, I think she manipulated and stretched the time at the National Museum and Taipei 101 so that there would not be enough time for the night market. She knew all along there would not be enough time for the night market if she prolonged our stay in those two places I found not interesting at all. I told her assistant as much.

How could a guide who had been doing that job for 10 years not know how to manage the tour group’s time? Sticking to schedule is one of the skills of a tour guide. We were had—I said—because we were charged a large amount for that tour which was not completed.

I learned from the group my friend joined that part of their tour was also canceled and they protested, to no avail.

The last straw was on the cruise’s last day, March 10. The arrival in Manila at 8 a.m. was delayed for 3½ hours. No reason or excuse was given. It seems a generator or something conked out. They did not have a spare generator?

Then it was announced that all passengers were to carry their own luggage out of the ship. No one could assist us because the entire crew was suddenly assigned to the incoming passengers already waiting to board the ship for the next scheduled cruise.

Imagine over 2,500 mostly senior passengers trudging slowly and dragging their heavy luggage down the ship and walking to a shuttle bus located half a kilometer away!

It was an experience we shall never forget.

Oh, about the only thing very efficiently done by the cruise is the billing. It came on time and in detail.

Source: PressReader.com / Philippine Daily Inquirer

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1 reply »

  1. I was on that cruise myself. To be fair enough, I didnt find any discrimination among the ship”s crew against any passengers, which 90% are local filipinos( since the cruise starts in manila port). The crew, in average, worked their best. Maybe for the mistakes of a few, judgement cant be poured on entirety. About the generator problems, we were told the night before to bring down our own luggages( only happen here in virgo in my 25 cruise experience) on disembarkation day. Reactions from passengers, including myself were understandable – furious, anger, etc. As such, adding insult to injury, arrival time delayed to 11:30 am, instead of 9:00am. But on dissembarkation day, we were early informed to put our luggages outside our cabin not later than 9:00am, and porters took care our suitcases, which normally should. For me, the crew, from the captain, to the waiters and room stewards, tried their best. They performed their jobs at par. One thing that pissed me off is the manila south harbor facilities. It simply camnot handle the volume of passengers checking in. With only 10 assigned immigration officials how long will the 2000+ passengers cue? How long will be the check in process? Dissembarkation day inside the terminal also posts problems and frustrations among the passengers. The arrival terminal was at that time without any airconditioners, much worse, electric fan. Luggages were placed in dissaray for tired, weary, and perspiring passengers to find. Worst, as dissembarkation aboard the ship continued to proceed, the limited space only choked the passengers inside the terminal. I think, cruise companies should consult with local authorities to work out proceedures to address these problems and work on something that would improve our port facilities. That is, if we would like to make manila as part of destinations of larger and more modern cruise ships.

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